Mini-computer communicates with satellites
Around 44,000 haulage companies have registered as SkyToll clients. When their drivers are due to visit Slovakia, they are given a small, grey box on a loan basis called the ‘on-board unit’. This mini-computer communicates with the satellites and records every section driven on a toll road. With the data, SkyToll calculates the exact charge for each vehicle. ‘Our system creates invoices independently. If they are not settled within 14 days, it also sends a dunning letter,’ explains Mr Graňačka.
Despite this automated procedure, the number of outstanding receivables has grown over the years. ‘In 2013, we decided to commission an external specialist to recover these receivables.’ The contract involves collecting fees due if the haulage firm failed to return the loaned on-board unit or returned a defective unit.
The challenge: 70 per cent of SkyToll clients are from abroad, predominantly Poland, the Czech Republic, Hungary and Romania. Therefore, SkyToll was looking for a service provider with expertise in collecting debts across borders. Mr Graňačka decided in favour of EOS KSI in Slovakia. ‘EOS could demonstrate its many years of experience in international debt collection as a globally-active group of companies. Their bid was also impressive in terms of price.’