When people think of Switzerland, their first thought is often of mountains or chocolate. The Swiss, however, are also known for their bold entrepreneurial spirit and technical innovation, such as the world’s longest railway tunnel of 57 kilometres under the Gotthard. Their mobile communications are just as impressive. In April 2016, the telecommunications group Swisscom was the first provider in Europe to send data at the rapid speed of one gigabit per second through the network. Swisscom is constantly striving to improve itself and its services, as a further example shows. In 2015 the Group decided to sell its debt collection service Alphapay.
‘The transaction was quite unusual, because we would no longer be the owner of the company, but still wanted to benefit from its services in receivables management,’ explains Eugen Stermetz, CFO Related Businesses at Swisscom. ‘In this situation, where Swisscom would be the seller, prospective client and former employer, EOS won us over with the most convincing offer.’ In business process outsourcing (BPO), it was not only the purchase price that counted. ‘Swisscom is a leader in customer service. Therefore, we have tough requirements for professional debt collection,’ says Martin Leuenberger, Head of Billing, Collection & Complaints. ‘We are in a competitive market. EOS deals in such a way that our former customers could become our customers again tomorrow.’