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The extensive expertise of its specialists is what makes the EOS Group what it is. The employees at EOS are experts in the fields of debt purchases, state-of-the-art technologies, international debt collection and successful strategies. Their specialist knowledge achieves the best possible results for the benefit of the EOS Group and its clients.

Claus
Wieland

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Volker Haack
and Mario Hoß

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Antonios
Bayias

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Véronique
Klein

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Stuart
Knock

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Anton
Dmitrakov

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ShortCuts

Core business in focus

EOS sells Bürgel shares

At the end of 2015, the EOS Group sold its 49.9 per cent stake in the German business information service Bürgel. The co-owner, credit insurer Euler Hermes, also withdrew from the joint venture. All shares went to the international credit agency group CRIF with headquarters in Bologna, Italy. EOS will rely on the expertise of Bürgel in future. ‘We will continue our cooperation,’ said Klaus Engberding, Member of the EOS Group’s Board of Directors and responsible for Germany.

New subsidiaries

EOS in Montenegro and Kosovo

Since June 2016 EOS has had its own company in Montenegro. ‘An in-depth market analysis showed that our customers have receivables in the entire region, so we are now offering cross-border services from a single source,’ says Managing Director Katerina Bosevska, who is also managing the business at EOS Matrix in Macedonia. EOS Montenegro is already looking after its first customers: ‘We acquired a debt portfolio from a Montenegrin bank and won a tender for the receiv­ables management of Telekom in Montenegro,’ says Ms Bosevska.

Moreover, since May 2016 EOS Matrix in Macedonia has maintained a branch in Kosovo, also under Ms Bosevska’s management. In Kosovo the company offers fiduciary collection, international debt collection and debt purchasing.

Growth

EOS acquires Contentia in France and Belgium

As of 1 January 2016, EOS acquired 100 per cent interest in the debt collection specialist Contentia, with operations in France and Belgium, from the Argosyn Group. Contentia, established in 1995, ranks among the top 3 companies in the industry in France and Belgium.

‘With this acquisition, EOS expands its industry expertise in the French and Belgian non-banking segments and strengthens its market position as one of the leading providers in receivables management,’ says Dr Andreas Witzig, Member of the EOS Group’s Board of Directors and responsible for the Western European region.

Outstanding

EOS receives ‘A’ rating again

In the summer of 2016, credit agency Euler Hermes Rating attested to the excellent credit standing and future prospects of EOS by awarding EOS Holding an ‘A’ rating for the twelfth time in a row. The company’s very high earnings power over a number of years and its stable cash flows contributed to this result. Euler Hermes Rating also found the company’s longstanding experience in evaluating, acquiring and recovering non-performing receivables to be particularly good.

Call centre

Customer service expanded in the USA

EOS USA has grown and created nearly 200 new jobs. In October 2015, the company opened a new service centre for customer care in Somerset, Kentucky. The new, 20,000-square-foot location is equipped with the latest state-of-the-art communication technology. ‘This call centre in southeast Kentucky serves as our flagship location for first party outsourcing,’ says Paul Leary, Managing Director of EOS USA. ‘We have been offering first-class customer service for 25 years and this facility will be a key component in the continued success of our company.’

Separation

EOS leaves Brazil and the Netherlands

The EOS Group has separated from its subsidiary EOS Hoepers in Brazil. While the South American company worked profitably, it did not perform to the expectations of the EOS Group’s Board of Directors. Given the difficult economic and political conditions in the country, there was no prospect of improving the results. The Managing Director and former owner of EOS Hoepers, Manfredo Hoepers, has acquired the EOS shares and is again running the family business on his own.

In Europe, the EOS Group is withdrawing from the Dutch market after 35 years. At the end of 2016, the Group will close the subsidiary EOS Nederland, which, despite stabilisation measures, could not be successfully positioned.