Debt collection helps companies work successfully. Experts from EOS are involved in industry associations to further improve public awareness of the significance of the sector. Two of these experts explain why dialogue with the public, politicians and economists is so important.

Industry associations, including those for debt collection, provide their members with a mouthpiece. In Germany, the German Association of Debt Collection Companies (BDIU) represents debt collection specialists and firms that are committed to meeting strict ethical standards. Members of the association also convey to the public, politicians and businesses just how important professional debt collection is. How EOS Group experts engage with industry organizations is explained by two of them: Kirsten Pedd, Chief General Counsel of the EOS Group in Germany and BDIU President, and Rayna Mitkova-Todorova, Managing Director of EOS Matrix and EOS Services in Bulgaria and Executive Committee Member of the European umbrella organisation, Federation of European National Collections Associations (FENCA).

First female President:
EOS Chief General Counsel Kirsten Pedd, who has been at the helm of the Federal Association of German Debt Collection Companies since the end of April, is the first woman to hold this office

Ms Pedd, you were recently elected as President of the BDIU – the first female head of this 60-year old association. What do you hope to achieve in this position?

Kirsten Pedd: The BDIU’s motto emphasises the responsibility that comes with debt collection. EOS has borne this responsibility for decades as a reliable partner to our clients and the economy at large. Here at the BDIU, we want to work together with other major market participants to point out the significance of debt collection to the economic cycle. That’s why I have been an active member in the association for 15 years. As President, I am the contact for representatives from politics, business and consumer protection groups. The aim is to raise awareness that trusted players within this industry are an important pillar of the national economy. By restoring cash flow to companies and allowing them to concentrate on their core business, debt collection service providers can help businesses function successfully and profitably.

Well-connected in Europe:
Rayna Mitkova-Todorova is a Member of the Executive Committee of FENCA

Ms Mitkova-Todorova, you are involved in the Bulgarian branch and in the European umbrella organisation of FENCA. Why both?

Rayna Mitkova-Todorova: As one of Bulgaria’s market leaders, EOS should lead by good example. Since 2011, I have been committed to developing and implementing joint standards for the sector as President of the Bulgarian debt collection association, ACABG. We joined FENCA in the same year because the legislation and regulations for the debt collection industry are imposed on both a national and European level. With an active voice in Brussels as FENCA, we are able to provide the best possible support to debt collection companies within the countries of the EU.

What contribution can associations make with regard to legislation?

Ms Pedd: The discussion in Germany of the law against unprofessional business practices in which we took part is a good example. We exchanged information with a variety of individuals, including representatives from the world of politics. Since 2013, the debt collection industry has been equated with lawyers when it comes to calculating debt collection fees. EOS has always been guided by the charging structure for lawyers, which is why we welcome the legal security established by the law and the fact that unprofessional companies have been put in their place. The BDIU will also make its sector expertise available to the Federal Ministry for Justice and Consumer Protection for the forthcoming evaluation of the law. The association is recognised as the ideal partner for collaboration and information exchange. I am very pleased about these successes achieved.


There was no preaching about bearing responsibility, it simply arose through being part of the community.
MARION GRÄFIN DÖNHOFF (1909–2002), Editor-in-Chief and Co-Publisher of the most important German weekly newspaper ‘Die Zeit’, dedicated her life to international reconciliation.

Ms Mitkova-Todorova, what goal are you currently pursuing with FENCA?

Ms Mitkova-Todorova: We are now developing a pan-European Code of Conduct, which should act as a guide for debt collection and provide the basis for the selfregulation of all debt collection companies throughout Europe. Through this Code of Conduct, we hope to establish the same high standards across the entire continent. It is certainly an ambitious project.

The BDIU is pushing for reforms in the way this sector is regulated. Why is this necessary?

Ms Pedd: To protect companies and consumers from unscrupulous business practices, we need effective enforcement of the existing laws. EOS and BDIU are calling for sustained oversight. Today more than 70 regulatory authorities throughout the country concern themselves with debt collection companies’ compliance with legal regulations. We would like to see this responsibility centralised. In the best case, there would be one responsible authority in the federal government, but even one per federal state would be an improvement over what we now have. Such reform would give more support to reputable debt collection companies and would create the foundation for healthy companies and a solid economy.

High standards

The Federal Association of German Debt Collection Companies (BDIU) is Europe’s largest debt collection association with more than 560 member companies. Its members support the German economy by re-injecting around five billion euros per year. It monitors the sector to ensure that those working within it act professionally, conscientiously and honestly. The BDIU is connected around the world through its membership in FENCA and cooperation with the US partner association, CA International.

The five largest debt collection specialists in Bulgaria, which includes EOS Matrix, founded the Association of the Collection Agencies in Bulgaria (ACABG) in 2011. Its members follow the legal guidelines and a Code of Ethics.

The umbrella organisation, Federation of European National Collection Associations (FENCA), founded in 1993, counts debt collection associations from 22 European countries among its members. Their duty is to establish and maintain cross-country standards for professional and responsible debt collection, which FENCA achieves by negotiating with legislators on a national and European level. In addition to the German BDIU and the Bulgarian ACABG, the French debt collection association, FIGEC, has recently become a member. Their President, Nathalie Lameyre, is the Managing Director of EOS Credirec in France.

Well-connected in Europe:
Rayna Mitkova-Todorova is a Member of the Executive Committee of FENCA
First female President:
EOS Chief General Counsel Kirsten Pedd, who has been at the helm of the Federal Association of German Debt Collection Companies since the end of April, is the first woman to hold this office
Photo at the top: Taking to the stage for the sector: President of the association, Kirsten Pedd, emphasises the significance of debt collection.